POPI ACT Privacy Policy

Protection of Personal Information Act (POPIA) of South Africa

Privacy Policy
Pamper & Brew
01 November 2024

Please note: We collect your name, contact number, your email address and shipping address who we share with our suppliers.

At Pamper & Brew (referred to as “we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as how we use third parties to assist in providing our services.

  1. Collection of Personal Information

We may collect the following types of personal information when you use our website or interact with our services:

  • Personal Details: Name, surname, email address, contact number, and physical address.
  • Payment Information: Credit card details, billing information, and transaction history.
  • Demographic Information: Date of birth, gender, and preferences.
  • Usage Information: Browsing history, IP address, cookies, and interactions with our website.
  • Other Information: Any additional information you voluntarily provide, including feedback or survey responses.

We collect this information when:

  • You create an account with us.
  • You make a purchase or inquire about products or services.
  • You subscribe to our newsletter or other marketing communications.
  • You participate in promotions, surveys, or contests.
  1. Purpose of Collecting Personal Information

We collect and use your personal information for the following purposes:

  • To provide and manage our services, including processing transactions and delivering products.
  • To communicate with you regarding your orders, inquiries, and customer support.
  • To improve and personalize your experience on our website.
  • To send marketing and promotional materials, newsletters, or offers that may interest you (only if you have consented to receive them).
  • To comply with legal and regulatory obligations, including accounting, auditing, and reporting.
  1. Sharing of Personal Information

We value your privacy and will not share your personal information with third parties except in the following circumstances:

  • Third-Party Service Providers: We may share your personal information with trusted third parties who assist us in providing our services (e.g., payment processors, delivery services, email marketing platforms). These third parties are obligated to protect your personal information and only use it for the purpose of providing their services.
  • Legal Obligations: We may disclose your personal information if required by law, court order, or governmental regulation, or to protect the rights, property, or safety of our business, our customers, or others.
  • Business Transfers: If we undergo a business transaction such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. In such cases, we will take reasonable steps to ensure that your privacy is protected.
  1. Retention of Personal Information

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your personal information is no longer needed, it will be securely deleted or anonymized

  1. Security of Personal Information

We take the security of your personal information seriously and have implemented technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

While we strive to protect your personal information, please note that no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

  1. Your Rights Regarding Personal Information

Under POPIA, you have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you. We will provide a copy of your personal information upon request.
  • Correction: You have the right to request the correction of any inaccurate or incomplete information we hold about you.
  • Deletion: You have the right to request the deletion of your personal information under certain circumstances, such as if it is no longer necessary for the purposes it was collected for.
  • Object: You have the right to object to the processing of your personal information for direct marketing purposes.
  • Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time. Please note that withdrawing consent may impact your ability to use certain services.

To exercise any of these rights, please contact us using the contact details provided below.

  1. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior on our website. Cookies help us enhance your experience by remembering your preferences and settings.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.

  1. Third-Party Websites

Our website may contain links to third-party websites that are not operated or controlled by us. This Privacy Policy applies only to our website. We encourage you to review the privacy policies of any third-party websites you visit.

  1. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, with an updated "Effective Date" at the top. We recommend that you review this policy periodically to stay informed about how we protect your personal information.

  1. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under POPIA, please contact us:

Pamper & Brew
Email: info@pamperandbrew.com

Phone: +2762 237 4841

Website: www.pamperandbrew.com

39 Prinia Street Centurion Gauteng 0157

By using our website and services, you acknowledge that you have read and understood this.